What methods of payment do you accept?
Can I return an item if I am unhappy with it?
Is your site safe for me to shop on?
What is the condition of your products?
How long does it take for my order to arrive?
How much do you charge for shipping?
Do you ship internationally?
How can I track my order?
How can I contact you?
We accept Visa,
Mastercard, American Express, and Paypal. You may also mail us a
personal check or Money Order. Please know that your items will not
ship until your personal check has cleared. All prices are in U.S
All products are backed by our 90 day return policy. For more details, please see our Returns and Exchanges page
Gotta Toy! takes
security very seriously. Our site is secured by 256-bit SSL (secure
socket layer) encryption provided by Verisign so all your information is
kept completely secure. We are fully compliant with all Payment Card
Industry (PCI) security standards.
All of our toys are brand new in unopened packages. We purchase our products directly from the manufacturers.
Most orders ship
within 2 business days, typically the next day. Standard domestic
packages typically take 5-9 business days to arrive and Expedited
Shipping typically arrives within 2-3 business days. Less than 1 in
10,000 of our shipments fail to arrive at their destination, however it
does sometimes happen. In the unlikely event that your order is lost we
will of course send you another. If it has been over 2 weeks since you
received your shipping email and your toy has not shown up, please
contact us for a replacement.
For domestic customers
(including Alaska, Hawaii, Puerto Rico, and APO/FPO addresses) standard
shipping on orders over $25 is free. For orders under $25, the cost of
Standard Shipping is a flat fee of $5.00. The cost of Expedited
Shipping is always $14.00. We do not overcharge or make a profit on
shipping. We charge less than our actual shipping cost.
We do not currently offer International Shipping.
All packages are
shipped with delivery confirmation or a tracking number. The shipping
information will be emailed to you once your items ship. Tracking and
order status can also be viewed through the website by creating an
The best way to contact us is through email at [email protected] or by filling out the form on our Contact Us
page. Customer Service is open from 9:00 a.m. to 5:00 p.m. CST 7 days a
week but. You may also telephone us, but you will go to voicemail if
no one is available to answer the phone. We will do our best to
respond within a few hours. We are closed on New Years Day, Easter
Sunday, the Fourth of July, Thanksgiving and Christmas.